In such cases, users have reported problems with certain USB peripherals dropping out, like keyboards, mice, headsets, and anything else that might plug into a USB 2.0 port. It also seems this is more likely to occur when the CPU is under a heavy load.
“Thank you for your email.
I am sorry to hear that you are experiencing USB connectivity issues with your AMD 500 series chipset motherboard.
Our engineering team is activity investigating this issue with high priority and we will provide an update once a fix is available,” AMD stated in the email.
The email went on to offer some three specific suggestions. At the top of the short list is to verify that the affected motherboard is running the latest BIOS version, and is configured using optimized/factory default settings. In other words, dial back any overclocks and other performance tweaks, to rule those things out. We’ll add that it’s also a good idea to back up your data before updating your BIOS, just in case something goes awry.
Secondly, AMD suggests checking for any Windows 10 updates that might be available. This is easy enough—just head to Settings > Update & Security > Windows Update and mash the Check for updates button.
These are all basic housekeeping chores when troubleshooting issues, and if you are affected by whatever bug is causing all this USB ruckus, they might not actually solve the issue. Still, it’s good practice to keep your system up to date. You also might find that the above steps fix a problem that you thought might be related to the USB bug, but really wasn’t.
That said, if none of those tips help, AMD says you can consider going into the BIOS and setting PCIe mode from Gen4/Auto to Gen 3, and disabling Global C-State. You essentially lose the benefits of PCIe 4.0 by doing this, but it’s a temporary workaround until AMD comes up with a proper fix.
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